QUALITY POLICY EVENTSCASE

Revision date: 10 September 2019


EVENTSCASE considers the client as the centre and the main objective of all its business activities, managing the development and maintenance processes of all its products, in order to deliver the best possible technological solution.

The quality in the development and maintenance of the software is a priority for EVENTSCASE and it is covered by the company's internal processes as well as the daily activities of each employee so that its correct production is assured and the satisfaction of the client is obtained.

EVENTSCASE's staff is its main asset, so the company looks to ensure the satisfaction and motivation of their personal and professional development, for continuous improvement in order for them to fulfil their activities.

To achieve these objectives, EVENTSCASE has created a functional organization built around its participating professionals as a key component in the integral management of the life cycle of the software development and maintenance projects, the orientation towards the continuous improvement of the affected processes and the continuous communication with the clients.

In order to ensure the efficient fulfilment of the organisation's objectives, the management team has adopted the measures of the international standard ISO 9001:2015, the basic foundations and processes of which are as follows:

  1. To meet customer requirements and expectations.
  2. To achieve continuous customer satisfaction.
  3. To define, implement and improve the processes of:
    1. Management and analysis of client requirements and parties involved.
    2. Management of the life cycle model.
    3. Project planning, evaluation and control.
    4. Configuration Management.
    5. Measurement and analysis.
    6. Quality assurance.
  4. To guide the organization to an ever-improving and higher standards of development of processes, ensuring the continuous improvement of its delivered products and the services provided to the client. Over time reaching a greater maturity in its management and execution.
  5. Performing periodic security audits to ascertain the degree of compliance with the security policy.
  6. Establishing the level of security based on risk analysis.

For this purpose, EVENTSCASE team members are accountable for keeping alive the following assumptions:

  1. Understanding and satisfying the expectations and requirements of their clients, in the different stages of the life cycle of the development and maintenance of the company's software, as well as to fulfil the practices of the processes and tools described in the corresponding documentation.
  2. Identify, notify and participate in the resolution of the possible causes of deviations or deficiencies in processes and procedures, contributing in this way to the greater effectiveness of their activity.

The Quality Policy will be at the disposal of the interested parties and must be implemented and acknowledged by all; considering the Management of EVENTSCASE as the first to assume the guidelines described.


José Miguel Bort Mondragón

CEO & Co-Founder EventsCase